Customer Service Advisors (Hastings)
Our client is looking for candidates to join their Customer Service Team. You must be a fast learner, be able to work under pressure and have excellent communication skills. This position is a temporary to permanent position for the right candidates
Dealing with all incoming telephone enquiries from Company Clients and new customers.
Deal with queries via telephone or, if not possible, transferring calls to the relevant member of staff.
Recording all incoming communications onto the case management system
Alerting members of staff to any phone call messages by email.
Making calls as required to obtain information or provide information to any party involved.
Quote requests will be received by phone, emails or post.
Giving quotes in a timely manner and by the method requested; either by phone, email or post, using the correct fee scale.
Enter all quotes onto the case management system.
Follow up contact should be made after giving quotes.
Processing new instructions and sending initial documentation to relevant customers.
Amending and editing information on existing files when necessary.
To support the company and other members of staff when needed
various administrative duties
Qualifications and Experience
Relevant experience would be an advantage
Excellent communication skills, well-spoken and personable; able to get on with diverse personalities
Friendly and approachable
Reliable and consistent
Helpful and positive attitude
Flexible attitude to working practices and demands
Responsible, professional and trustworthy
Good time management and organisational skills
Good literacy and computer skills, especially Word and Excel.
Strong organisation, planning, problem-solving and multi-tasking skills
Confident, resourceful and practical
Self-motivated with the ability to work alone or within a team
Personal commitment to equality and diversity
GCSE, or equivalent in Maths and English with a minimum grade C.
A levels, or equivalent, in Maths and English with a minimum grade C.
We will try to respond to reply to all applications. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited