• Danielle Grant

Customer Service Advisors (Hastings)

Our client is looking for candidates to join their Customer Service Team. You must be a fast learner, be able to work under pressure and have excellent communication skills. This position is a temporary to permanent position for the right candidates

Main Duties

  • Dealing with all incoming telephone enquiries from Company Clients and new customers.

  • Deal with queries via telephone or, if not possible, transferring calls to the relevant member of staff.

  • Recording all incoming communications onto the case management system

  • Alerting members of staff to any phone call messages by email.

  • Making calls as required to obtain information or provide information to any party involved.

  • Quote requests will be received by phone, emails or post.

  • Giving quotes in a timely manner and by the method requested; either by phone, email or post, using the correct fee scale.

  • Enter all quotes onto the case management system.

  • Follow up contact should be made after giving quotes.

  • Processing new instructions and sending initial documentation to relevant customers.

  • Amending and editing information on existing files when necessary.

  • To support the company and other members of staff when needed

  • various administrative duties

Qualifications and Experience

  • Relevant experience would be an advantage

  • Excellent communication skills, well-spoken and personable; able to get on with diverse personalities

  • Friendly and approachable

  • Reliable and consistent

  • Helpful and positive attitude

  • Flexible attitude to working practices and demands

  • Responsible, professional and trustworthy

  • Good time management and organisational skills

  • Good literacy and computer skills, especially Word and Excel.

  • Strong organisation, planning, problem-solving and multi-tasking skills

  • Confident, resourceful and practical

  • Self-motivated with the ability to work alone or within a team

  • Personal commitment to equality and diversity

  • GCSE, or equivalent in Maths and English with a minimum grade C.

  • A levels, or equivalent, in Maths and English with a minimum grade C.

We will try to respond to reply to all applications. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited

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