• Danielle Grant


Our client in Hastings, East Sussex are looking for an office and HR administrator to join their team. This is a great opportunity to join an exciting and expanding award winning company.

Main Duties

· Dealing with customer enquiries via phone and email, within service level time frame.

· Ensuring all customer queries are responded to appropriately within agreed service levels and that issues are resolved in a way that maximises customer satisfaction and loyalty.

· Update and maintain database systems, relating to purchase orders and orders on mass, ensuring high levels of accuracy.

· Process website customer orders and forward orders to the Dispatch team, in accordance with agreed service levels.

· Process ad hoc sales orders from the dealer network, in accordance with agreed service levels.

· Ensure the smooth running of the office, keeping it well stocked with supplies, coordinating suppliers and being on top of all the little things that make it a lovely place to work.

· Assist with the company social calendar and execute planning of events.

· Provide HR administrative support throughout employee lifecycle including, recruitment, onboarding, monitoring and logging sickness and holiday, updating HR policies and updating and maintaining employee files, ensuring documentation is filed and kept up to date at all times.

· Provide Health and Safety administrative support by reviewing and updating company health and safety policy, in line with Health and Safety law, processing risk assessments and method statements and deal with any accidents and incidents in accordance with Health and Safety procedures, ensuring all incidents are logged and paperwork filed.

· Responsible for general office maintenance and up keep, ensuring we are compliant with Health & Safety guidelines.

Qualifications and Skills


· We are looking for someone with previous office administration experience, working in a fast-paced environment, who prides themselves with exceptional administrative and organisational skills.

· Excellent customer service skills and previous experience of dealing with customer queries, within agreed service levels.

· Excellent communication skills, both written and verbal and a positive communication style when dealing with both with customers and work colleagues.

· Experience of updating and maintaining data systems.

· The right candidate must have excellent attention to detail and strive for high levels of accuracy within their work.

· Excellent problem solver who uses intuition and own initiative to investigate and deal with any issues which may arise.

· A friendly team player, who has strong interpersonal skills and seeks to build and maintain relationships across teams.


· Previous experience of working within HR.

· Previous experience of working within Health and Safety.

· Previous experience of working within the bike industry.

· Affinity with bikes or cycling.

Working Hours

· Full time

· 40 hours per week

· Monday to Friday

· 8am – 5.30pm

We will try to respond to reply to all applicants. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited

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