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Customer Service Advisor

Job Description

To assist the customer services team in implementing great customer services to the team and customers and carry out day to day administrative tasks to ensure the smooth running of the company.

 

You must be efficient in typing speed and be able to discuss customer needs at the same time as being able to type notes.

Main Duties

  • Sort all incoming post
  • Log all new clients and matters on to the in-house systems
  • Chasing clients to return the relevant documentation to complete their paperwork.
  • Keep in-house records up to date and accurate notes following telephone conversations and saving correspondence to file
  • Process cheque, credit and debit card payments
  • Handle incoming calls from clients and answer the main switchboard number in a timely and polite manner, following data protection procedures, taking detailed messages where necessary and passing them to the appropriate team member.
  • Assisting with general administration tasks, e.g. shredding, outgoing post, document scanning, photocopying, filing
  • Archive storage, retrieving and returning files to storage and creating new archive files when required
  • Processing changes of address, updating client’s files
  • Carry out any other reasonable administration tasks as required by management

Qualifications, Skills and Knowledge

  • Competent IT skills including Microsoft Office
  • Ability to prioritize tasks and workload
  • Ability to multi task
  • Good team player with the ability to use own initiative
  • Flexible, Adaptable and Conscientious
  • Keen eye for detail
  • Excellent written and oral communication skills

Working Hours

  • Monday – Friday 
  • 9am-5.30pm