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Salary (Per Annum)

Customer Service Adminstrator

Job Description

We are recruiting for a Customer Service Administrator to join our clients highly reputable legal firm. The role will be focused on providing support to the team and also to clients, processing and answering enquiries as well as carrying out all administrative duties within the office.

Main Duties

  • Sort all incoming post
  • Log all new clients and matters on to the in-house systems
  • Chasing clients to return the relevant documentation.
  • Keep in-house records up to date and accurate notes following telephone conversations and saving correspondence to file
  • Process cheque, credit and debit card payments
  • Handle incoming calls from clients and answer the main switchboard number in a timely and polite manner, following data protection procedures, taking detailed messages where necessary and passing them to the appropriate team member.
  • Process documents for storage, both incoming and outgoing including checking documents for validity and reprinting invalid documents
  • Assisting with general administration tasks, e.g. shredding, outgoing post, document scanning, photocopying, filing
  • Recording on client files documents received, scan documents to file, create photocopies of documents and stamp with certify stamp for Will Drafters
  • Archive storage, retrieving and returning files to storage and creating new archive files when required
  • Processing changes of address, updating clients files
  • Carry out any other reasonable administration tasks as required by management

Qualifications, Skills and Knowledge

  • Competent IT skills
  • Ability to prioritize tasks and workload
  • Good organizational and record keeping skills
  • Ability to multi task
  • Good team player with the ability to use own initiative
  • Flexible, Adaptable and Conscientious
  • Keen eye for detail
  • Excellent written and oral communication skills

Working Hours

  • 9am – 5.30pm
  • Monday – Friday

We will try to respond to reply to all applications. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited