Customer Service Administrator

Our client is based in Hastings and due to their continual growth, we are delighted to be recruiting for a customer service administrator to join their team.

MAIN DUTIES

• Monitor order and orders enquiries inboxes.

• Dealing and processing new orders when they are received.

• Liaising closely with planning and warehouse teams regarding orders and deliveries.

• Order, delivery, purchasing amendments and communication to relevant customers.

• Liaising with technical, planning and warehouse teams to manage NI/ROI orders and deliveries.

• Answering and diverting phone calls, door intercom and informing the appropriate people of any visitors.

• Daily hauler run sheet for dispatch team and daily hauler paperwork via various portals and emails.

• Customers order update sheets – recording of any failures or amendments that have been made to orders for specific customers.

• Attendance at customer supply meetings as and when required.

• Producing various service level reports.

• POD matching with invoices for smooth invoicing.

• Stand in to host and record multi dept daily morning meeting.

• Management and responsibility for moving orders and all related documentation and keeping other relevant internal depts updated.

• Management of orders and bookings within various self-managed stock customer portals.

• Uploading invoices to QuickBooks ensuring all checks have been carried out to correct.

• Daily checks on delivery discrepancies, successes and failures to ensure correct quantities for invoice.

• Weekly cross check with finance and the SAP system, including price checks and due dates.

• Consignment stock portal invoicing.

• Assisting credit control function – price queries, QB & SAP queries, quantity discrepancies, monitoring credit control log to help to resolve and queries for the finance team.

EDUCATION AND EXPERIENCE

• Minimum of 3 years’ experience within a similar role.

• Strong and effective communicator.

• A problem solver.

• Attention to detail.

• Strong interpersonal skills and ability to build relationships with key stake holders.

• General IT skills.

• You may also have experience in the following: Distribution Admin, Warehouse Administrator, Sales administrator, Order Processing, Office Assistant, Administrator, Administration, Customer Service, Office Administrator, Admin Assistant, Customer Services, Administrative Assistant.

WORKING HOURS

·        Monday to Friday.

·        8am to 5pm.

·        40 hours per week with a 60-minute unpaid break.

BENEFITS

·        Free Hot Drinks.

·        Free Parking Onsite.

·        25 Days Holidays Plus Bank Holidays.

·        Company Pension 3% Employee, 5% Employer.

·        UK Healthcare Scheme, Including Gym, and Lifestyle Discounts.

We will try to respond to reply to all applications. If, however, you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited.